Returns Policy

RETURNS

All sales are final. We accept returns only for products that arrive damaged or defective. For health and hygiene reasons, opened or used products cannot be returned, and we do not accept returns of unopened products due to a change of mind.

Please inspect your order when it arrives and contact us within fourteen (14) days of delivery, with photos of the product and its packaging if you believe it fits the category of damaged or defective.

Once we receive your report, we will determine, at our reasonable discretion, whether the product was damaged or defective when it was delivered. If it was, we will ship a replacement via UPS Ground at no charge. If a replacement is unavailable, we will issue a refund to your original form of payment. If we ask you to send the product back, please return it in its original shipping box. A prepaid return label will be provided.

Original shipping charges are non-refundable.

This policy applies only to purchases made at reve-and-roots.com. Products bought from other retailers or partners are subject to that seller’s return policy.

We reserve the right to refuse a refund or replacement for any product that does not meet the requirements above.

To start a return, email info@reve-and-roots.com with the subject line “RETURN REQUEST,” your order number, a description of the issue, and photos.